Privacy Policy

1. Introduction

PianoPlanner is a service of Edan Creative, located in Tilburg, Netherlands (Chamber of Commerce: 18073263). We respect your privacy and handle your personal data with care. This privacy policy explains which data we collect and how we use it.

2. Data We Collect

When you use PianoPlanner, we collect the following data:

• Account information: name, email address, password (encrypted)
• Company information: company name, address, phone number, logo
• Customer data: names, addresses, contact details of your customers
• Piano data: brand, model, serial numbers, service history
• Appointments: dates, times, locations, notes
• Payment information: processed securely via Stripe

3. How We Use Your Data

We use your data for:

• Providing and improving our services
• Sending appointment confirmations and reminders
• Processing payments
• Customer support
• Sending important service updates

4. Data Storage and Security

Your data is stored on secure servers within the European Union. We use SSL encryption for all data transmission. Passwords are stored using strong one-way encryption (bcrypt). We make daily backups to prevent data loss.

5. Third-Party Services

We use the following third-party services:

• Stripe: for payment processing (has its own privacy policy)
• Google Calendar: optional calendar synchronization
• Apple iCloud: optional calendar synchronization
• Google Maps: for address lookup and travel time calculation

6. Your Rights

Under the GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data ("right to be forgotten")
• Export your data (data portability)
• Object to data processing

Contact us at info@pianoplanner.com to exercise these rights.

7. Cookies

PianoPlanner uses only functional cookies necessary for the application to work (such as login sessions). We do not use tracking or advertising cookies.

8. Data Retention

We retain your data as long as your account is active. When you delete your account, all your data will be permanently removed within 30 days. Backups are automatically overwritten within 90 days.

9. Changes to This Policy

We may update this privacy policy from time to time. Significant changes will be communicated via email. The latest version is always available on this page.

10. Contact

Questions about this privacy policy? Contact us at:

Edan Creative
Tilburg, Nederland
Email: info@pianoplanner.com
KvK: 18073263

Last updated: January 2026